Who is Sawyer Brook Distinctive Fabrics?

We are a mail order fashion fabric service providing high quality, unique fabrics to the home sewer.  In business since 1974, we have expanded our reknowned subscription mail-order swatching service to provide select offerings through our online store available to everyone.  To find out more about Sawyer Brook, see About Us.

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How do I order online?

There are three easy ways to order from our online offerings:

Use Our Convenient Click-and-Buy Shopping Cart: Any item with a "add to cart" button next to it can be instantly placed in your personal shopping cart.  You can always edit, remove, or add items before completing your order.  For detailed shopping tips, see Navigating Our Online Store below.

Use Our Online Order Form: Every item in our full stock (including those featured in our subscription mailings) can be ordered using our online order form. Using the online form is just like filling out a paper order form with all the speed and convenience of ordering online.  This is a great convenience for ordering from our print mailings if you are a subscriber.  It is also an easy alternative to using our Shopping Cart system if you are more comfortable filling out a manual form.  And, just like our Shopping Cart, the online order form is completely secure.  You can use the form by opening it from the navigational bar to the left (or click here): the form will open in a new browser window so that you can continue browsing the site while the form is open.

Call Us Toll-Free: We welcome orders placed on our toll-free line, 1-800-290-2SEW (2739).  Our experienced and friendly staff will be happy to assist you in completing your order. Plus: When you call, you can speak with one of our Fabric Specialists to ask any questions you may have about our fabrics and other products specific to your garment construction needs.

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How do I navigate the online store?

Moving Around the Departments: You can shop in our online store by accessing any of our store departments in the drop-down navigational bar at the top.  Every item for sale in our store will be accompanied by the following button:

Adding an Item to Your Order: Simply click this button for to the item you wish to order and one item will be added to your Shopping Cart.  You can adjust the quantities of each item before adding it to your cart or later on the Shopping Cart page.

All prices on our site are stated in U.S. Dollars.

Best Match: Remember, you can add Best Match service to any order.  Click here for details.

Completing Your Order: When you have added all the items to your Shopping Cart, simply press the Proceed to Checkout button on the Shopping Cart page.  You will be able to (a) set up a new online account with our store or (b) log-in with your e-mail address and password if you have ordered online with us before.  Note: If you are a subscriber of our Swatching Service, you still must set up an online account on our website if you wish to order from our online store.

Once you have logged-in or created your new account, simply fill-out your shipping (more info here) and payment specifications and confirm your order.  You will receive a confirmation e-mail after you place your order.  If you have any changes to make to your order after it is placed, please contact us immediately by e-mail or by phone at 1-800-290-2SEW (2739).

If you have any questions about shopping in our online store, please contact us at our customer service e-mail address.

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What if an item I order is out of stock?

In the event we are out of stock of any or all of your order, we will advise you by e-mail of your order status and options, if any. You will not be charged for any order until we verify that all of the items are in stock and ready to ship.

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What payment methods do you accept?

We accept the following major credit cards:

We also accept personal checks sent via paper mail from U.S residents only. Simply select this option when you submit your shopping cart order online and follow the instructions.

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Is my personal information secure when I place my order?

Yes. We are committed to protecting your privacy when you order with us. The secure server software (SSL) used in our online store is the industry standard for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. You will notice a "padlock" icon in your web browser once you log-in to place your order. This symbol means that all of the information you enter will be sent to us securely.

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What are your shipping rates?

We make it our business to ship your order using the method which best balances speed of delivery with cost. If you do not indicate the appropriate shipping method (note our special rate options for Buttons Only and Subscription Only), we will select the method which we believe best accomplishes this objective. We encourage you to fill out the Comments area at the end of the checkout process, or contact us by e-mail after you order if you have any special shipping requests. We will do our best to accommodate your requests. Please look over our shipping options carefully when placing your order (prices are in U.S. Dollars):

Our Shipping and Handling Rates
Standard UPS Ground Shipping (Residential or Commercial)	Order Total Shipping Charges $0-$24.99 $  7.50 $25-$49.99 $  9.50 $50-$99.99 $12.00 $100-$149.99 $14.00 $150-$199.99 $16.00 $200.00 - $249.99 $18.00 $250.00 and over $20.00
U.S. Postal Service Shipping (Priority Mail)	Add $3.00 to Standard UPS Shipping charges above.
For Faster Service Through UPS (Next Day, 2nd Day, 3-Day)	You will be charged the actual UPS rate plus handling for faster service options.  To request faster service use the special instructions section on our order page. Please contact us if you have any questions.
Shipments to Alaska, Hawaii, Puerto Rico, and A.P.O. and F.P.O. Addresses We ship U.S. Postal Service.	Add $5.00 to Standard UPS Shipping charges above.
For All Non-U.S. Addresses  We ship Best Way.	Actual cost + $5.00.  Credit card only.
Buttons, Patterns, or Notions Only Under 13 oz., if ordered separately. (Over 13 oz., see UPS Shipping rates above)	FLAT RATE OF $4.00 USPS Only
Back Room Items	Note: Back Room fabrics ship from a separate warehouse. For U.S. addresses combined orders will incur a single shipping charge. International Customers will be charged separately for each shipment.
Subscription Only (i.e. if subscription requests for our mailings are the only items in your shopping cart)	NO CHARGE FOR SHIPPING

Sorry, we do not ship C.O.D.

Please make sure you select the appropriate shipping option when placing your order. If your shipping total is calculated incorrectly at the time of your online order, we will adjust the amount and charge your order accordingly.

International Customers: We always ship Best Way to our international customers. Since rates vary from country to country, we cannot calculate an exact shipping total at the time of your online order. Your shipping total will be calculated by using the actual charge through the shipping service plus a handling fee of $5.00 U.S.D.  Simply select Non-U.S. addresses on the shipping screen. If you have any questions, please contact us.

Customs Information: In addition, international customers may be subject to import duties and taxes, levied by the destination country. These additional charges are the responsibility of the customer. Customs policies vary widely from country to country--you should contact your local customs office for further information.

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What is your return policy?

The products we offer are always of the highest quality and we take meticulous care to ensure prompt and accurate delivery of your order. If for any reason you are not satisfied with your purchase, please return the item or uncut fabric within 30 days for full replacement or credit of your purchase price. Please note that we will refund shipping costs only if the return is a result of our error. We encourage you to make your returns as quickly as possible to help assure replacement as fabric and button availability may be limited.

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Are orders from The Back Room special collection any different from regular Sawyer Brook orders?

The Back Room is an additional venue through which Sawyer Brook offers special fabrics from high-end designers and manufacturers that are not readily available elsewhere.  We offer these designer fabrics to you at remarkable savings.  Many are available in limited quantities.  Don't miss the chance to own some of the world's finest fabrics!

Back Room fabrics ship from a separate warehouse. For U.S. addresses combined orders will incur a single shipping charge. International Customers will be charged separately for each shipment.

Purchases from The Back Room will not serve to initiate or extend your subscription to Sawyer Brook Distinctive Fabrics.

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Where can I find an explanation of fabric care instructions?

Our product descriptions often contain a "care code" indicating the suggested preparation, washing and care techniques for that item.  We have a page explaining each code here: Fabric Preparation and Care.

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I have more questions -- how do I contact you?

We are always happy to answer any questions you have.  Click here for contact information.

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