View Cart »As we head into our “busy season” we want to remind you that we are a custom cut fashion fabric business. We are not a pick, pack and ship operation. Every order is a custom order.
What does this mean for you?
- Your order will be prioritized by date and time of receipt. We honor that priority in all we do.
- Your credit card will not be charged until we are sure we can fill your fabric order including all best match items. Your fabric order is then custom cut to your specifications.
- Our goal is to fill your order within 3 business days, but certain factors may affect our ability to meet this goal.
What slows down order fulfillment?
►A flood of orders within several days can prevent us from meeting our time tables.
How You Can Help: If you absolutely must have your order by a specific date, please let us know when you place your order. We will do our best to expedite it. You can also choose a faster shipping option, but that alone will not let us know that you also want it expedited. This does not jeopardize fabric availability for orders that were placed earlier.
►Sometimes we have less fabric than you requested. We want you to have first dibs on the last cut so we contact you with the information and wait for your decision.
►Sometimes order information including payment and/or delivery address is inaccurate. Please double-check your online entries before hitting the submit button.
How You Can Help: When we contact you via phone or email, your quick response to our questions will move your order along more expeditiously.
►Please note that we are a Monday-Friday warehouse. When calculating how long it will take to get your order, omit Sat/Sun as fulfillment days. We are always happy to let you know the status of your order via phone or email. service@sawyerbrook.com
We are all looking forward to sharing with you a colorful and fun spring season filled with many delightful fabrics!
~The Sawyer Brook Staff~
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